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IT Administrator

San Francisco, CA

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Description

We are seeking a well-rounded IT Admin with an exceptional customer service attitude. The self-motivated and organized candidate will assist users over the phone, in-person and via remote access to resolve or escalate technical problems related to systems, information security, business applications.  

  • Troubleshoot and identify problems
  • Research problems to provide appropriate responses to end users, and assist users through simple procedures
  • Work with IT team to manage ticket assignments and resolution
  • Basic administration of accounts and passwords
  • Support mobile devices using centralized control applications (iOS and Android)
  • Assist in ordering for the department, including order creation, receiving and inventory control of equipment/supplies
  • Other duties as assigned

Job Requirements

Required:

  • Bachelor’s Degree
  • 5+ years of experience in IT Support, Help Desk or Service Desk
  • Strong customer service skills
  • Experience supporting and troubleshooting issues with Windows 10, MS Office 365 and Mac OSX
  • Intermediate level in networking (routers, switches, servers, cable patching/punching, access points, VoIP phones, AV equipment)
  • Ability to multi-task and prioritize multiple projects
  • Desired: MCP or higher, CCNA
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