Provide on-site and on-demand education for the office staff in regard to Reimbursement challenges and support services that are available. Office interaction will include:
Responsible for setting up appointments and completing out bound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information.
Monitor program performance for physicians and manufacturer representatives in accordance with expectations.
Research and compile provider / manufacturer representative specific information for reimbursement database.
Utilize internal resources to proactively address areas of opportunity related to the overall customer experience.
Utilize performance tracking tools & survey