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Customer Service Representative - Burbank, CA

Burbank, CA

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Description

The Customer Service Rep is the focal point for all communications to the customer regarding Contract, Production or Quality issues. Under minimum supervision, performs all duties with customer service. The customer service representative is also responsible for the management of the customer's web portals, as necessary. Responsibilities: -Receive telephone requests for price quotations, purchase orders, order changes, adjustment and cancellations directly from customer, original equipment and manufacturers, and reps -Achieves and maintains rapport with customers and works to give them the best possible service -Ensures that correct codes are used for retrieving and inputting information -Follows up on all outstanding quotes and completes the quote log with the appropriate response in the won or lost column - Aerospace Manufacturing experience needed - At least 5 years progressive customer service experience in related field

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