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Bilingual Spanish Customer Service Rep

Phoenix, AZ

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Description

Interviews patients/members via phone to gather personal/sensitive information in order to determine eligibility for various programs

Clarifies eligibility data with patient or member

Compiles, records, and evaluates personal and financial data in order to verify completeness and accuracy

Utilizes the computer system to accurately complete the screening for eligibility and disposition the account as required

Initiates procedures to refer patient/member to other agencies for assistance as appropriate

 

Job Requirements

Bilingual Spanish 

Experience with claims and proper information gathering

2+ Years of Call Center/Customer Service Phone related experience

 

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