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Field Service Technician - Direct Hire

Raleigh, NC

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Description

CNC Field Service Engineer – Direct Hire – Charlotte, NC – Relocation Assistance Available

The Field Service Engineer will work with our customers to ensure our products and systems provide maximum performance, improving productivity, reliability and safety. Working independently on the Customer sites across the country to troubleshoot and provide solutions to machine breakdowns, installation, commissioning and on-going maintenance of equipment including machines, waterplants, tooling, machine rebuilds and technology upgrades.

 

Role and Responsibilities:

  • Responsible for the prompt identification and resolution of Manufactured machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service at all times.
  • Provides technical customer service and support during the installation, commissioning and servicing of manufactured machinery along with associated support equipment.
  • Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.
  • Installation and commissioning of Technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.
  • Contributes to customer satisfaction by executing Preventive and Reactive maintenance at customer sites along with timely response to service requests.
  • Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.
  • Contributes to the continuous improvement effort and the support of multiple teams.
  • Accurate completion of written and PC based maintenance records
  • Provide periodic reports to management including customer complaints, trends, and suggestions for improvement.
  • Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

Job Requirements

Skills & Experience

  • 3-5 years of field service experience required.
  • Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools
  • Applicant will have excellent all-round skills in Electrical/Electronic and Mechanical maintenance disciplines.
  • Working knowledge of PCs, PC, general test equipment & PC based control systems
  • Understanding of Non-Conventional machine tools and experience with part programming and process development as applied to Non-Conventional machining equipment is preferred.
  • Able to read systems/machine layout with blueprints for installation onsite.
  • Ability to direct contractor(s) during systems/machine installations.
  • Perform intermediate PLC troubleshooting (ex: program editing and network connections).
  • Previous five axis machine tool maintenance experience is preferred.
  • Experience of high voltage or high ampere machine tools will be of particular interest.
  • A clear and logical approach to fault finding complex electronic control systems
  • Reactive Service and Preventative Maintenance activities will be required.
  • Ability to work alone, without direct supervision. Ability to troubleshoot using your own initiative but also able to liaise with other team members for coordinated problem solving, as required.
  • Must possess basic software skills and proficient in Microsoft Office Suite (Word, Excel, PPT, & Outlook).
  • Excellent customer service and communication skills along with good written and verbal communication skills, self-motivated and an effective team player.
  • Physical requirements include the ability to lift 50 lbs.

 

Requirements:

  • Must possess a valid driver's license along with U.S. Citizenship or existing Green Card Holder due to our customer facilities access requirements.
  • Willingness and ability to travel extensively throughout North America, up to 80% travel may be required to meet customer needs. Limited travel overseas may be required
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