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Customer Service Representative

Kennesaw, GA

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Description

The Customer Service Representative assists with customer complaints, orders, errors, account questions, billing, cancelations, and other queries. This position must uphold the quality control standards of service to ensure customer satisfaction is achieved.

  • Answer inbound calls for assigned lender relationships including assisting callers with questions regarding letters or charges for insurance; obtaining proof of coverage; etc.
  • Check insurance websites for proof of coverage and printing proof for data entry

Must be flexible to work between 10:00am and 10:00pm Monday through Friday.

Job Requirements

Requirements:

  • 2 years of call center experience
  • Proficient computer skills
  • High School Diploma or equivalent
  • Bilingual in Spanish and English is a plus!
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