Our client, an appliance repair company, is seeking qualified Bilingual Call Center Representatives to join their growing team! Candidates in this position will be responsible for providing outstanding customer service to customers who call in for repairs.
- Answering inbound calls (primarily scheduling service calls and answering questions about our services offered).
- Dispatching service technicians
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions