Questions? 1-888-481-3375

Call Center Manager

Stockton, CA

Apply Now

Description

Call Center Manager – Direct Hire

We have a well-established client in Stockton, CA who is looking for Call Center Manager to join their team. This position will assist in the development of a 25-50 member call center in Stockton. You will be responsible for maintaining a high level of customer satisfaction as well as growing and developing your team.

 

Responsibilities:

  • Manage Customer Service Supervisors, performance to be measured against job descriptions and Roles and Responsibilities. Apply development program for all direct reports.
  • Ensure SLA’s are met, maintained and improved if possible.
  • Maintain and monitor program profitability.
  • Develop standardized policies and procedures.
  • Effectively act as Liaison between with all internal and external customers to provide excellence in Customer Service

Job Requirements

  • 5 years of supervisory/management related experience
  • Experience in management of larger programs with 25+ agents 
  • Experience in program implementation, maintenance and restructure
  • Experience in budget, staffing and profitability models
  • Strong computer skills required
Apply Now