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IT Help Desk Support Specialist

Pleasant Prairie, WI

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Help Desk Support Technician

Our Client has an immediate need for an IT Help Desk Support Specialist. This is a contract position that will go 6 months with a good chance of being extended.

Responsible for recording incidents and providing various types of support to users.

Maintain a service perspective including an understanding of organizations that support them. Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

Essential duties and responsibilities include the following:

• Answer user’s inquiries regarding software and hardware operation to resolve problems including requirements originating from a field location, escalate incident reports as needed, monitor ongoing issues.

• Establish equipment for employee use, including cable installation, operating systems, and appropriate software. Train users as necessary on hardware and software.

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Re-install and rebuild PCs, Move PCs, printers, and phones.

• Clean and maintain Printronix and Zebra Printers.

• Typical software installs, printer installs, and monitor changes

• Wire up new cubicles, CAT5 terminal ends and wall socket terminations.

Job Requirements

 Knowledge of:

• Programming knowledge a plus (Visual Basic, Java, SQL, JSTL)

• Networking knowledge a plus (routers, switches, etc.)


Skill in:

• Excellent oral and written communication skills

• Strong organizational and strategic planning skills

• Works with all levels of employees for tech support

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