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Personal Health Advocate

SCOTTSDALE, AZ

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Description

  • You will work a spectrum of issues from simple to complex:   answering routine health care benefits questions, support navigating the system, locating a doctor for the patient, to unearthing and resolving vaguely described, yet complex, health care benefits problems.  
  • Your role is to assist candidates with all aspects of their health benefits, ensuring that not only clinical, but on-line & app services, plus follow-up care is provided and optimized.   
  • Engage with clients through telephone, email & text to assist with all related benefits
  • Go into depth about medical, prescriptions, conditions and afflictions they are having
  • Understand and empathize with client by actively listening and communicating
  • Ability to listen, talk, and type while navigating through multiple applications
  • Utilize problem solving and critical thinking to better help each client

Job Requirements

Qualifications:

  • Minimum of bachelor’s degree and 2 years active service or 5 years as an active RN with an unrestricted license
  • Ability to acquire proficiency with computers, phones, software applications and more
  • High level verbal, written, interpersonal and problem-solving skills
  • Pass Excel, Outlook & Typing assessments
  • Must pass 10-year background
  • Bilingual (Spanish) a plus
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