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Field Operations Lead - Project Manager - Direct Hire - Los Angeles

Los Angeles, CA

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Description

This RemX client is a top provider of services to the Electric Vehicle and Technology market. Their dramatic growth has created an opportunity for a Field Operations Lead in their Los Angeles central office.

In this role, you will manage a group of 5 support technicians, and you will be the key team lead directing network operations, maintenance, modification testing and troubleshooting ensuring that equipment continues running on critical business uptimes.

This is a strategic, high-visibility role with strong career advancement potential, offering a competitive compensation package and excellent company benefits.

This is an ideal position for you if you have the following:

  • A strong interest in the Electric Vehicle market
  • A degree in electronic engineering, computer science, information systems.
  • Strong project management skills
  • Strong computer, scientific and organizational and prioritization skills.
  • Ability to work flexible shifts

RESPONSIBILITIES:

  • Accountability for the 2nd call resolution triage by the Field Ops. team maintaining departmental KPIs (key performance indicators).
  • Daily management of incoming ticket queue; ensuring that tickets are reviewed resolved or escalated within specified resolution time frames. Lead complicated issue resolution events involving multiple parties.
  • Provide managerial support for hardware and software malfunctions through troubleshooting, identifying root cause and implementing appropriate solutions.
  • Job costing and invoice approval of field projects (research of warranty and SLAs to ensure the most cost-efficient repairs with minimal timelines for decision making).
  • Ability to support national campaigns.
  • Vendor Management: conduct weekly meetings and act as point of contact for escalated issues.
  • Responsible for cross-functional communication of initial analysis, data gathering, vendor notification and resolution close on all long-term network inoperability issues.
  • Deploy hardware and software improvements adhering to business requirements and technology standards.

Job Requirements

  • Construction, electrical, or computer background
  • Strong project management skills
  • Understanding of NEC and other construction related standards
  • Experience in Help Desk Management, or experience managing a team of field service technicians
  • A degree in electronic engineering, computer science, information systems.
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