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Intake Customer Service Agent - Call Center

Cary, NC

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Do you have a love for helping people? Do you have excellent customer service skills?  

Our Cary NC client is seeking an experienced Intake/Customer Service Agent to work in a call center environment. The ideal candidate will be responsible for one or more of these activities:

  • Must be able to handle up to 50 incoming calls.
  • Responsibilities include processing patient data and verifying insurance.
  • Ability to learn and utilize the client's computer system.
  • Must process excellent customer service skills.
  • Work well in an office team environment.
  • Ability to actively listen, determine patient needs, and ask probing questions if needed.
  • Document in detail the call outcome and follow-up needed.
  • Previous intake experience is a PLUS. 

Job Requirements


  • High School diploma or equivalent
  • Strong verbal and written skills to effectively communicate with co-workers and medical office personnel
  • Strong organizational/computer skills
  • Proficiency in Microsoft Applications; basic knowledge in Excel
  • Excellent Customer Service Skills
  • Must have perfect attendance and the ability to produce quality work
  • Ability to effectively work with people
  • Highly motivated and committed to excellence with a positive attitude
  • Strong organizational skills, ability to prioritize and work under pressure
  • Flexible, adaptable, conscientious and detail oriented
  • Entrepreneurial approach to bring new ideas to our service and solutions
  • Business casual dress

Shift: Monday-Friday from 9am to 6pm.

Don't Delay! Apply Today!

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