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Inbound Customer Service Agent

Denver, CO

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Description

Do you enjoy helping people? Do you like having a job where you don’t have to work late evenings or weekends? Looking for a long-term position where you can grow and expand your potential? This is the job for you!

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  •  Follow standard operating procedures to ensure consistency and accuracy
  •  Address customers inquiries and resolve problems to ensure that appropriate changes are made
  •  Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  •  Perform data entry accurately
  •  Perform other duties as assigned by management Qualifications:
  •  High school diploma required
  • Associate degree is preferred
  • Must be able to obtain a MHBE permit
  • Excellent organizational, written and verbal communication skills
  •  Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  •  Ability to work as a team member, as well as independently
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  •  Ability to interact courteously and effectively with a diverse population
  •  Proficient in the use of Microsoft Office products

Job Requirements

GED or High School diploma

Customer service focused

 

 

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