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IT Help Desk Support Specialist

Pleasant Prairie, WI

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Description

Our Client has an immediate need for an IT Help Desk Support Specialist.  This is a 6 month contract position.

 

Responsible for recording incidents and providing various types of support to users.  Maintain a service perspective including an understanding of organizations that support them.  Provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.

Essential duties and responsibilities include the following:

 

  • Answer user’s inquiries regarding software and hardware operation to resolve problems including requirements originating from a field location, escalate incident reports as needed, monitor ongoing issues.
  • Establish equipment for employee use, including cable installation, operating systems, and appropriate software.  Train users as necessary on hardware and software.
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Re-install and rebuild PCs, Move PCs, printers, and phones.
  • Clean and maintain Printronix and Zebra Printers.
  • Typical software installs, printer installs, and monitor changes
  • Wire up new cubicles, CAT5 terminal ends and wall socket terminations.

Job Requirements

Skill in:

 

  • Excellent oral and written communication skills
  • Strong organizational and strategic planning skills
  • Works with all levels of employees for tech support

 

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