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Inbound Customer Service Agent

Denver CO

Base Pay: 14.24 per HOUR

Are you tired of working ever weekend? Looking for a great job with solid benefits?   Then this is the role for you. We are working with...

Are you tired of working ever weekend?

Looking for a great job with solid benefits?   Then this is the role for you. We are working with a government call center. The call center is open Monday through Friday 6am to 6pm .  Nothing earlier and  nothing later.   Bilingual will pay more. 

 

Responsibilities:

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  •  Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  •  Follow standard operating procedures to ensure consistency and accuracy
  •  Address customers inquiries and resolve problems to ensure that appropriate changes are made
  •  Refer unresolved customer grievances to designated departments for further investigation
  •  Communicate with supervisor regarding any potential needs or concerns
  •  Perform data entry accurately
  •  Perform other duties as assigned by management

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Collections

Longmont CO

Base Pay: 17.50 per HOUR

¨       Responsible for collection efforts of facility level accounts for services rendered by Company and the re...

¨       Responsible for collection efforts of facility level accounts for services rendered by Company and the reconciliation of any balance variances.

¨       Works with facilities, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.

¨       Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action (write-offs, billing to another source, in-house collections or referral to attorney or collections agency, etc.) necessary to resolve account and relieve AR in a timely manner.  Productivity records will also be maintained.

¨       Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.

¨       Works with Facility Collection Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Collection reports and taking all necessary action to collect money.

¨       Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence.

¨       Works with Facility Collections Manager/Supervisor and other members of the management team on special projects as needed.

¨       Performs other tasks as assigned.

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Inbound Customer Service Agent

Denver CO

Base Pay: 13.96 per HOUR

Do you enjoy helping people? Do you like having a job where you don’t have to work late evenings or weekends? Looking for a long-term positio...

Do you enjoy helping people? Do you like having a job where you don’t have to work late evenings or weekends? Looking for a long-term position where you can grow and expand your potential? This is the job for you!

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  •  Follow standard operating procedures to ensure consistency and accuracy
  •  Address customers inquiries and resolve problems to ensure that appropriate changes are made
  •  Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  •  Perform data entry accurately
  •  Perform other duties as assigned by management Qualifications:
  •  High school diploma required
  • Associate degree is preferred
  • Must be able to obtain a MHBE permit
  • Excellent organizational, written and verbal communication skills
  •  Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  •  Ability to work as a team member, as well as independently
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  •  Ability to interact courteously and effectively with a diverse population
  •  Proficient in the use of Microsoft Office products

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Sales Agent

Englewood CO

Base Pay: 12.00 per HOUR

Interested in writing you own paycheck?  This inside sales job with hourly base plus commissions is for you. Call center is open from 6am to 9...

Interested in writing you own paycheck? 

This inside sales job with hourly base plus commissions is for you.

Call center is open from 6am to 9pm 7 days a week.  

Training 830-5pm Monday thru Friday

 

Job Functions:

  • Handle inbound catalog sales calls

  • Meet/Exceed department sales goals and objectives 

  • Resolve customer inquiries/issues via in-bound calls 

  • Provide customer solutions within the parameters of defined business rules and standard operational procedures 

  • Participation in product sales training

  • Interface with teammates, team lead and department managers as needed to handle customer inquiries, complaints or to report deficiencies and/or issues

  • Convert customer product inquiries to sales through product support and follow-up 

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Lead Generation Agent

Englewood CO

Base Pay: 12.00 per HOUR

We have immediate opportunities available for high-energy and result in drive entry-level sales and lead generation professionals at our Englewood,...

We have immediate opportunities available for high-energy and result in drive entry-level sales and lead generation professionals at our Englewood, CO location.

Candidates will support our sales staff by making outbound calls through leads generated by multiple media and promotional methods in an effort to increase the customer base for company promotion.

Candidates must be comfortable discussing mechanical components.

Additional Information: Hours of Operation: 

Monday – Friday; 7:00 a.m. – 7:00 p.m. 

Saturdays – 8:00 a.m. – 12:00 p.m.

Special Notes: 

This position may require varied work schedules which may include Saturdays. 

30 – 40-hour workweek 

Advancement potential

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