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Patient Call Center Coordinator

Weston, FL

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Job Title: Patient Call Center Coordinator
Employment Type: Contract to Hire
Salary: $15 per hour
Schedules Available: 9am-5:30pm (30 minute lunch) M-F
Location: Weston, FL

Job Responsibilities: The Patient Call Center Coordinator is responsible for the following:

  • Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances.
  • Conducts telephonic outreach activities for members who have been pre-screened as potentially eligible for the Medicare Savings Programs/Medicaid.
  • Completes program applications for members and ensure that application packages are prepared for mailing to member on daily basis.
  • Follow up with members to encourage them to return completed application, required verifications, and notices of actions from the state.
  • Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.
  • Completes applications and correct discrepancies.
  • Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate, descriptive system documentation and properly complete cases.
  • Ensuring accurate and descriptive system documentation is made on all cases.

Job Requirements

  • High School Diploma or GED required
  • Bilingual (English/Spanish) is a PLUS
  • Must have 3 years of professional call center experience
  • Proficient with Microsoft Office
  • Prefer general knowledge of Medicare, Medicaid and Managed Care
  • Strong attention to detail and organizational skills
  • Multitasking ability
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