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Customer Service Specialist


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The Copy Center Scheduler connects with medical or provider offices to build relationships and facilitate the retrieval of medical charts within the project timelines established by clients.  This position works in a highly focused, demanding and timeline-driven environment.

The successful candidate will have experience building relationships, overcoming objections and negotiating timelines with business or professional organizations within specified timelines and goals.  The Copy Center candidate will have the ability to communicate clearly while articulating potential challenges or risks to achieving goals to both internal and external team members.

Job Requirements


  • High School Diploma – Associates degree preferred


  • At least two (2) years of call center experience in a soft sales environment OR
  • Strong Excel Knowledge



Knowledge, Skills and Abilities Requirements

  • Ability to work flexible hours based on available work assignments and provider time zone locations
  • Ability to maintain productivity objectives for required phone contacts and complete required administrative work (i.e. manual faxes, requests for mail labels for medical offices, documenting and returning voicemails/e-mails)
  • Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements
  • Ability to prioritize tasks based upon project objective goals for completion
  • Ability to work under stress and adapt to change
  • Must be flexible as schedule changes may occur due to call volume and/or staff size
  • Ability to multitask in a fast paced, timeline-driven environment to meet project commitments and goals.
  • Exemplary communication skills with the ability to articulate information in a clear, concise manner to multiple levels of the organization, including clients
  • Strong computer proficiency, including Microsoft Office Platform
  • Excellent problem solving skills with the ability to overcome provider or facility objections in order to successfully retrieve a chart
  • Strong organizational skills, including establishing priorities, process facilitation and project management/communication




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