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Service Coordinator

Alpharetta, GA

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Description

ESSENTIAL FUNCTIONS AND BASIC DUTIES OF THE SERVICE COORDINATOR

Assumes responsibility for the effective performance of all related Assistant Service Coordinator functions.

• Enter data and update database on an ongoing basis.

• Coordinate travel for contractor throughout their assignment period.

• Ensure all accounting/assignment related documents are sent out and received back in a timely manner, are in order, and are signed by both the contractor and the client, when applicable.

• Submit any reimbursement issues to accounting department for correction.

• Communicate with contractors via phone calls and e-mails regarding relevant concerns and necessary documentation/logistics.

• Rotate the after-hours emergency phone responsibilities with other members of the team.

• Special projects as assigned. Assumes responsibility for establishing and maintaining good business relationships with customers and outside contacts

• Ensures that customer needs are satisfied and that they are informed of their travel arrangements.

• Promotes goodwill and conveys a positive image of the Company. Assumes responsibility for establishing and maintaining effective communication or coordination with area sales associates and with management.

• Keeps management informed of area activities, significant problems, and any changes requested of them.

• Assists other Service Coordinators and other divisions as needed.

• Keeps management well informed of area activities, significant problems, any changes, and assigned tasks requested of them.

• Completes assigned documentation in an accurate and timely manner.

• Generates credible and timely reports to team and management as needed. Assumes responsibility for related duties as required or assigned.

• Ensures that work area is clean, secure, and well maintained.

• Completes miscellaneous/special projects as assigned • Attends and participates in meetings, conference calls and seminars as required.

• Maintains a good understanding of product information.

• Meets all assigned deadlines or communicates obstacles in meeting deadlines. Conducts job duties in accordance with the Corporate Values and Culture

• Respects all individuals without regard to their position. Understands that there is no class system.

• Seeks first to understand before responding, doesn’t rush to judgment.

• Takes ownership of self and working team. Conducts self with intellectual honesty; is willing to admit mistakes and understands strengths and weaknesses. Believes and operates under the principle “If it’s to be, it’s up to me”

• Functions in a fail-safe environment that forgives and focuses on solutions. Will encourage and support other associates, creating an environment to be one’s best.

 

 

Job Requirements

Requirements

• Bachelor's degree preferred. Required Knowledge 

 Strong knowledge or specific client objectives and business strategies.

• Awareness of product offerings. Experience Required

• Customer care/support experience.

 

Skills

• Good interpersonal and public relations skills.

• Excellent oral and written communications skills.

• Excellent organizational and time management skills.

• Able to work well independently (self-motivated) and in a team environment.

• Able to work comfortably and calmly in a fast-paced, high pressure environment.

• Good computer skills and accurate typing abilities.

• Working knowledge of Microsoft Office products (Word, Excel).

• Able to work with and support sales teams.

 

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