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Roanoke, VA

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Shift Schedule - M - F 8:30 am - 5 pm

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Takes and relays messages in an accurate and timely manner.
  • Responds to emergency and urgent calls from patients in a timely manner.
  • Directs callers immediately to clinical staff as necessary.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures, and reporting telephone and equipment malfunctions to the appropriate party.
  • It provides a pleasant and helpful phone contact for callers.
  • Responsible for opening and closing the switchboard.
  • Responsible for the in-house paging system.
  • Performs clerical duties as assigned to maintain workflow in the department. 

Job Requirements


  • High school diploma or equivalent required.
  • Minimum of three years of office experience, preferably in a medical setting.
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