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Administrative Assistant

Flower Mound, TX

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Description

  • Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
  • Checks in patients and informs clinical staff of patient arrival.
  • Provides and explains paperwork for the patient to complete prior to examination.
  • Collects, proofs for completeness, and files patient forms.
  • Updates demographics and insurance information in the system.
  • Collects co-pays and balances; provides receipt.
  • Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
  • Pages clinic personnel as appropriate.
  • Communicates messages in an accurate and timely manner according to procedures.
  • Checks patients out after examination.
  • Schedules returning appointments in accordance with physician and/or office guidelines.
  • Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
  • Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
  • Provides general administrative support by filing charts and forms.
  • Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
  • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
  • Other duties as requested or assigned.
  • May type memos and forms.

Job Requirements

2 + years experience admin support service

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