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Distribution Customer Support Rep

Charlotte NC

Base Pay: DOE

TYPE: Contract to Hire; 1st shift WHY THIS COMPANY: Our client, a leading distributor in their field, has grown over the last 80 years to offer a d...

TYPE: Contract to Hire; 1st shift

WHY THIS COMPANY: Our client, a leading distributor in their field, has grown over the last 80 years to offer a diverse line of custom products.  They are locally owned and family oriented and offer a friendly environment and the ability to build long standing relationships with customers.

YOUR DUTIES WILL INCLUDE:

  • Take incoming calls and answer customer questions regarding product selection and availability
  • Enter incoming orders into system with correct details
  • Provide suggestions to customers regarding available options
  • Follow up on customer inquiries for products
  • Back up for front desk
  • Additional duties as assigned by management

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Early Collector

charlotte NC

Base Pay: 15.00 per HOUR

TYPE: Long Term Contract to Hire, Full time; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday&rsq...

TYPE: Long Term Contract to Hire, Full time; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday’s per month from 8:00 AM to 12:00 PM

WHY OUR CLIENT: Our client is a leader in the automotive finance industry offering competitive benefits including healthcare plans, a fun atmosphere with casual dress code, and team-building events. We are seeking growth-oriented individuals who are interested in advancement opportunities both locally and nationwide.

DUTIES WILL INCLUDE:

  • Handle up to 150 inbound/outbound calls daily
  • Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
  • Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
  • Use multi-tasking and typing skills to speak with customers while typing to notate the account
  • Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
  • Use organizational skills to optimize resources and reference materials to maximize efficiency
  • Use written communication skills to accurately and concisely document customer’s accounts

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Logistics Billing Analyst

Charlotte NC

Base Pay: DOE

YOUR DUTIES WILL INCLUDE: Per diem billing for containers Resolve billing approvals within 72 hours Approve invoices to be paid Review all invoice...

YOUR DUTIES WILL INCLUDE:

  • Per diem billing for containers
  • Resolve billing approvals within 72 hours
  • Approve invoices to be paid
  • Review all invoices in inbox daily
  • High volume invoicing

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Receptionist

Cary NC

Base Pay: DOE

YOUR DUTIES WILL INCLUDE: Handling of all incoming and outgoing mail Restocking of office supplies Phone coverage- directing calls to the appropri...

YOUR DUTIES WILL INCLUDE:

  • Handling of all incoming and outgoing mail
  • Restocking of office supplies
  • Phone coverage- directing calls to the appropriate party 
  • Handling of office equipment- ensuring machines are working properly. Report problems if required
  • Scheduling of conference rooms  
  • Maintaining the work space- submitting maintenance requests for office building 
  • Reviewing of invoices
  • Maintain kitchen areas and ensure supplies are adequate 
  • Any other duties that may be assigned 

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Logistics Client Services Representative

Charlotte NC

Base Pay: 16.00 per HOUR

TYPE: First shift, Contract to Hire WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with op...

TYPE: First shift, Contract to Hire

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR DUTIES WILL INCLUDE:

  • Execute shipment management tasks throughout the shipment cycle
  • Participate in client meetings
  • Serve as liaison between clients and service providers
  • Resolve shipment deficiencies
  • Resolve pick up, delivery, or en-route exceptions and minimize impact to customer
  • Communicate potential service failures
  • Accurately enter data into database for client documentation
  • Provide backup to other team members
  • Other duties as assigned by management

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Logistics Invoicing Specialist

Charlotte NC

Base Pay: 15.00 per HOUR

TYPE: Contract to Hire, first shift WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with op...

TYPE: Contract to Hire, first shift

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR DUTIES WILL INCLUDE:

  • Audit freight bills submitted by carriers to verify customer business rules and contracts
  • Resolve billing discrepancies with carriers and customers, escalating disputed invoices to supervisor as needed
  • Notify master data group of any missing or inaccurate data in audit system
  • Prepare cost estimates on shipments made
  • Process invoices from start to finish, handling both non-cost and cost audit validations

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Driver Support Specialist

Concord NC

Base Pay: DOE

TYPE: Direct Hire; Third shift: 8:00 PM to 8:00 AM, 4 days on, 4 days off WHY THIS COMPANY: Our client, a leader in the logistics field,...

TYPE: Direct Hire; Third shift: 8:00 PM to 8:00 AM, 4 days on, 4 days off

WHY THIS COMPANY: Our client, a leader in the logistics field, focuses on efficiency and cost reduction for their clients.  Locally headquartered, they provide supply chain support for a variety of industries with regional and local routes for locations around the country.  This particular opportunity offers a multitude of growth opportunities within the company for a candidate who will be willing to relocate.

YOUR DUTIES WILL INCLUDE:

  • Maintain relationship with assigned truck drivers
  • Manage driver breakdowns or accidents 
  • Evaluate damages and arrange for any necessary repairs 
  • Communicating with vendors 
  • Processing invoices 
  • Prepare accident reports and arrange necessary testing 

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Ocean Import/Export Specialist

Charlotte NC

Base Pay: DOE

TYPE: Contract to Hire; first shift YOU DUTIES WILL INCLUDE: Provide customer support for Supply Chain Management team  Provide planning...

TYPE: Contract to Hire; first shift

YOU DUTIES WILL INCLUDE:

  • Provide customer support for Supply Chain Management team 
  • Provide planning and scheduling movement of shipments out of warehouse
  • Track and trace shipments, ensuring timely pick-up and arrival to destination
  • Act as point of contact for customer providing status updates, shipment times, etc...
  • Communicate with customers timely and efficiently via phone and email
  • Run reports via Excel (Using Pivot tables and V-Lookup)

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Weekend Customer Support Rep

Charlotte NC

Base Pay: 15.00 per HOUR

TYPE: Contract to Hire, Friday through Monday 10:00 AM to 7:00 PM (32 hours) WHY THIS COMPANY:  Our client is family focused and values safety...

TYPE: Contract to Hire, Friday through Monday 10:00 AM to 7:00 PM (32 hours)

WHY THIS COMPANY:  Our client is family focused and values safety, customer service, and integrity.  They offer fun perks and company paid training for internal employees. 

YOUR DUTIES WILL INCLUDE:

  • Maintain relationship with assigned truck drivers
  • Assist drivers in meeting customer service expectations
  • Track drivers using GPS technology
  • Report on safety measures for drivers
  • Resolve issues with customer service
  • Detect unsafe activities and address using appropriate course of action
  • Schedule training for drivers and follow up to ensure completion
  • Handle routine pay questions
  • Other duties as assigned by management

 

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Driver Qualification Specialist

Greensboro NC

Base Pay: DOE

TYPE: Contract to Hire; 8:00 AM to 5:00 PM YOUR DUTIES WILL INCLUDE: Maintain DOT file database for for all drivers Track required documents from...

TYPE: Contract to Hire; 8:00 AM to 5:00 PM

YOUR DUTIES WILL INCLUDE:

  • Maintain DOT file database for for all drivers
  • Track required documents from drivers
  • Remind drivers of outstanding tasks for DOT
  • Escalate non-compliance issues
  • Maintain testing results
  • File vehicle accident reports

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Inventory Admin

Fort Mill SC

Base Pay: DOE

TYPE: Contract to Hire; 1st shift WHY THIS COMPANY: Our client offers a comfortable environment with a great culture where everyone works together...

TYPE: Contract to Hire; 1st shift

WHY THIS COMPANY: Our client offers a comfortable environment with a great culture where everyone works together to help the company push forward.  They are conveniently located in a growing area of Fort Mill.

YOUR DUTIES WILL INCLUDE:

  • Handle inventory cycle counts
  • Prepare records of inventory
  • Maintain all inventory records
  • Prepare reports of inventory for management in Microsoft Excel
  • Research inventory shortages and alert purchasing team
  • Research discrepancies in inventory
  • Work with internal partners such as sales and customer service for matters regarding inventory

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Customer Account Manager

Charlotte NC

Base Pay: DOE

TYPE: Direct Hire; Monday through Friday 8:30 AM to 5:30 PM WHY THIS COMPANY: Our client is a fast-growing software company with a strong team cult...

TYPE: Direct Hire; Monday through Friday 8:30 AM to 5:30 PM

WHY THIS COMPANY: Our client is a fast-growing software company with a strong team culture.  They offer a solid benefits package, fun corporate events, volunteer opportunities, and opportunities for growth.

YOUR DUTIES WILL INCLUDE:

  • Respond to incoming calls and emails from assigned portfolio of clients
  • Work within ticket queue to resolve issues for clients
  • Assist users with basic system errors and troubleshoot tier 1 concerns
  • Escalate issues to tier 2 or tier 3 support as needed
  • Document client requests in software system
  • Document software errors for technical support team
  • Other duties as assigned by management

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