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IT Analyst

Dallas, TX

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Description

Remx is looking for an IT Analyst in North Dallas! 

 

Responsibilities include:

Serve as an application (functional and technical) and data expert.

Act as a primary consultant to internal stakeholders for system questions, issues, and enhancements Review, assess and resolve system support tickets for impact and facilitate prioritization with the business.

Analyze multiple medium-difficult business problems and production issues and assess how they can be resolved; Own the resolution of the issue or enhancement or coordinate advanced escalation Develop expertise in relational data structures that support the application(s) Develop expertise in business processes and inter-relationships Conduct root cause analysis in support of process improvements and to prevent problem reoccurrence Work with 3rd party vendors to drive issue resolution; maintenance.

Plan and scope requirements across multiple integrated and/or inter-related systems and stakeholders Establish detailed functional/technical specifications from Client requests.

Coordinate with other IT & Development teams for changes that impact multiple systems Plan, coordinate and conduct testing of solutions.

Develop and deliver user training and user documentation.

Under general direction, lead the planning and implementation of projects and enhancements including facilitating the definition of project scope, schedule, budget, goals, and deliverables with key stakeholders.

Adhere to proper Change / Release control procedures.

 

Qualifications:

3-5 yrs. experience Systems support and analysis

3-5 yrs. ERP Experience (Eclipse preferred)

1-3 yrs. using SQL

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