The Oncology Team Coordinator will perform a range of various responsibilities to support multiple contracts/programs under the direction of the Director of Operations and Eligibility Manager for both clinical and non clinical staff within the Oncology Department by navigating through multiple computer systems executing the following duties:
Supporting the Call Center, Call Center Correspondence, Overseeing all aspects of the Survey process.
Maintaining all internal and external contact information
Providing excellent telephonic customer service along with conducting eligibility services for Call Center contracts.
Responsibilities include supporting the Director of Operations and Managers in various areas as needed including administrative needs, pulling various reports, creating and manipulating multiple spreadsheets department source for ordering supplies, organizing meetings and team events including set up and take down, and follows all HIPAA and security initiatives.
Supports and adheres to the Compliance Program, to include the Code of Ethics and Business Standards as well as all HIPAA protocols and client contractual obligations
|Proficient at all Microsoft applications.
Proficient at Excel 2007
Customer Service experience
*Oncology experience a plus