As an Account Coordinator, you’ll assist the Account Managers in helping our clients create incentive programs for some of their most valued partners. You are responsible for the day-to-day tasks that make our incentive world go ’round.
- Assist assigned Account Managers in program operations and meeting client objectives for their incentive programs.
- Assist with program implementation activities.
- Handle routine program modifications via a SaaS platform.
- Assist with routine reporting and data gathering as assigned.
- General administration and logistics.
- Prepare files provided by clients for entry into their incentive programs.
- Execute program communications – including sending emails and participating in call campaigns.
- Assist Participant Services team with participant/program customer service escalations.
- Assist Account Managers with maintaining program notes and client contact list in Salesforce.