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Inbound Call Center Support

Denver, CO

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Are you looking to enter into a job within the government sector?  This is a great entry level job to do so!  No late evenings or weekends!  Recognized government holidays off. This is a great role that will offer you Work/Life balance and opportunity for advancement.


  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions are taken 
  • Follow standard operating procedures to ensure consistency and accuracy 
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation 
  • Communicate with supervisor regarding any potential needs or concerns 
  • Perform data entry accurately
  • Perform other duties as assigned by management 

Job Requirements


• High school diploma required

• An associate degree is preferred

• Must be able to obtain an MHBE permit

• Excellent organizational, written and verbal communication skills

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment

• Ability to work as a team member, as well as independently

• Ability to maintain confidentiality and security of all information

• Ability to comply with current and updated policies and procedures

• Ability to interact courteously and effectively with a diverse population

• Proficient in the use of Microsoft Office products

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