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Call Center Quality Assurance Specialist

ALPHARETTA, GA

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Description

The Call Center Quality Assurance Specialist is responsible for ensuring the Call Center Representatives are meeting production and quality standards. 

 

  • Collects and summarizes performance data, identifies opportunities for improvement, and presents findings
  • Performs QA  audit on all remote staff and provides feedback based on results 
  • Assists in creating, distributing and presenting quality statistics, as needed, for all remote staff

Pay: $15/hr

Job Requirements

Requirements:

  • 2+ years of equivalent experience in quality assurance roles with increasing level of responsibility
  • Experience in training or leading Call Center Representatives
  • High school diploma or GED; College degree strongly preferred
  • Familiarity with the tools, concepts and methodologies of quality management
  • Effective communication and report writing skills
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