Our client, a home appliance repair company out of Duluth, is seeking qualified Call Center Agents to join their growing team! Candidates in this position will be responsible for handling inbound calls coming from customers who call in for repairs.
- Answering inbound calls (primarily scheduling service calls and answering questions about our services offered).
- Dispatching service technicians
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions