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Commercial Collections

Charlotte NC

Base Pay: DOE

TYPE: 2-3 month contract YOUR DUTIES WILL INCLUDE: Support national account team Research discrepancies with invoices for national accounts P...

TYPE: 2-3 month contract

YOUR DUTIES WILL INCLUDE:

  • Support national account team
  • Research discrepancies with invoices for national accounts
  • Provide customers with copies of invoices as necessary
  • Assist with reconciliations of accounts for receivables
  • Navigate within spreadsheets and update reports
  • Other duties as assigned

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Logistics Operations Coordinator

Kinston NC

Base Pay: DOE

TYPE: Contract to Hire; 1st shift YOUR DUTIES WILL INCLUDE: Data entry of shipment information for billing Respond to inquiries from customer...

TYPE: Contract to Hire; 1st shift

YOUR DUTIES WILL INCLUDE:

  • Data entry of shipment information for billing
  • Respond to inquiries from customer
  • Track and trace shipments
  • Export data out of TMW system for reports
  • Updated spreadsheets for customer information
  • Daily driver trip sheets
  • Process weekly driver payroll from trip sheet information
  • Customer invoicing 

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Service Dispatcher

Monroe NC

Base Pay: DOE

TYPE: Contract to Hire, 8:00 AM to 5:00 PM with some overtime available and occasional Saturday hours YOUR DUTIES WILL INCLUDE: Handle customer in...

TYPE: Contract to Hire, 8:00 AM to 5:00 PM with some overtime available and occasional Saturday hours

YOUR DUTIES WILL INCLUDE:

  • Handle customer inquiries regarding service calls
  • Handle customer inquiries regarding installation of new equipment
  • Schedule and dispatch service calls for technicians keeping in mind necessary actions for key accounts based on service agreements
  • Maintain up to date information including special pricing
  • Monitor technicians using GPS
  • Ensure part orders are entered efficiently in order for technicians to receive parts to complete service calls or installations
  • Support customer information requests regarding service history
  • Other duties as assigned by management

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Client Care Representative

Charlotte NC

Base Pay: POE

TYPE: Direct Hire; Monday through Friday 8:30 AM to 5:30 PM WHY THIS COMPANY: Our client is a fast-growing software company with a strong...

TYPE: Direct Hire; Monday through Friday 8:30 AM to 5:30 PM

WHY THIS COMPANY: Our client is a fast-growing software company with a strong team culture.  They offer a solid benefits package, fun corporate events, volunteer opportunities, and opportunities for growth.

YOUR DUTIES WILL INCLUDE:

  • Respond to incoming calls and emails from assigned portfolio of clients
  • Work within ticket queue to resolve issues for clients
  • Assist users with basic system errors and troubleshoot tier 1 concerns
  • Escalate issues to tier 2 or tier 3 support as needed
  • Document client requests in software system
  • Document software errors for technical support team
  • Other duties as assigned by management

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Driver Support Specialist

Concord NC

Base Pay: DOE

TYPE: Direct Hire; Third shift: 6:00 PM to 3:00 AM, 4 days on, 4 days off WHY THIS COMPANY: Our client, a leader in the logistics field,...

TYPE: Direct Hire; Third shift: 6:00 PM to 3:00 AM, 4 days on, 4 days off

WHY THIS COMPANY: Our client, a leader in the logistics field, focuses on efficiency and cost reduction for their clients.  Locally headquartered, they provide supply chain support for a variety of industries with regional and local routes for locations around the country.  This particular opportunity offers a multitude of growth opportunities within the company for a candidate who will be willing to relocate.

YOUR DUTIES WILL INCLUDE:

  • Maintain relationship with assigned truck drivers
  • Manage driver breakdowns or accidents 
  • Evaluate damages and arrange for any necessary repairs 
  • Communicating with vendors 
  • Processing invoices 
  • Prepare accident reports and arrange necessary testing 

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Ocean Import/Export Specialist

Charlotte NC

Base Pay: DOE

TYPE: Contract to Hire; first shift YOU DUTIES WILL INCLUDE: Provide customer support for Supply Chain Management team  Provide planning...

TYPE: Contract to Hire; first shift

YOU DUTIES WILL INCLUDE:

  • Provide customer support for Supply Chain Management team 
  • Provide planning and scheduling movement of shipments out of warehouse
  • Track and trace shipments, ensuring timely pick-up and arrival to destination
  • Act as point of contact for customer providing status updates, shipment times, etc...
  • Communicate with customers timely and efficiently via phone and email
  • Run reports via Excel (Using Pivot tables and V-Lookup)

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Weekend Customer Support Rep

Charlotte NC

Base Pay: 15.00 per HOUR

TYPE: Contract to Hire, Friday through Monday 10:00 AM to 7:00 PM (32 hours) WHY THIS COMPANY:  Our client is family focused and values safety...

TYPE: Contract to Hire, Friday through Monday 10:00 AM to 7:00 PM (32 hours)

WHY THIS COMPANY:  Our client is family focused and values safety, customer service, and integrity.  They offer fun perks and company paid training for internal employees. 

YOUR DUTIES WILL INCLUDE:

  • Maintain relationship with assigned truck drivers
  • Assist drivers in meeting customer service expectations
  • Track drivers using GPS technology
  • Report on safety measures for drivers
  • Resolve issues with customer service
  • Detect unsafe activities and address using appropriate course of action
  • Schedule training for drivers and follow up to ensure completion
  • Handle routine pay questions
  • Other duties as assigned by management

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Logistics Coordinator

Charlotte NC

Base Pay: DOE

LoTYPE: Contract to Hire WHY THIS COMPANY: Our client is a leading third-party logistics company in the Charlotte and surrounding area (with 200 of...

LoTYPE: Contract to Hire

WHY THIS COMPANY: Our client is a leading third-party logistics company in the Charlotte and surrounding area (with 200 offices in the U.S. and Canada) offering great benefits such as Medical, Dental, PTO, 401k, paid holidays, and a competitive salary base plus commissions.

YOUR DUTIES WILL INCLUDE:

  • Soliciting new business from shippers, manufacturers, and distributors
  • Developing relationships with current clients to ensure repeat business
  • Using high level of energy and competitive spirit to successfully generate new business and keep up with existing clients
  • Book available loads and update load board
  • Track and trace current shipments
  • Establish relationships with carriers
  • Entering data into CRM system
  • Other duties as assigned by manager

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Logistics Invoice Processor

Charlotte NC

Base Pay: DOE

Type: T-H- First Shift YOUR DUTIES WILL INCLUDE: Process and post invoices Create and maintain vendor files Post non-PO invoices Vendor statement...

Type: T-H- First Shift

YOUR DUTIES WILL INCLUDE:

  • Process and post invoices
  • Create and maintain vendor files
  • Post non-PO invoices
  • Vendor statement reconciliations
  • Ensure accurate coding of invoices
  • Resolve any discrepancies
  • Engage in process improvement for the accounts payable department

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Insurance Administrative Assistant

Charlotte NC

Base Pay: DOE

YOUR DUTIES WILL INCLUDE: Answering high volume of phone calls and transferring calls  Online data entry and file set up Scanning Managing of...

YOUR DUTIES WILL INCLUDE:

  • Answering high volume of phone calls and transferring calls 
  • Online data entry and file set up
  • Scanning
  • Managing of company social media 
  • Special projects as assigned 

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Lost Time Claims Adjuster

Nottingham MD

Base Pay: DOE

TYPE: Direct Hire - sign on bonus available YOUR DUTIES WILL INCLUDE: Manage a caseload of claims Receive claim and confirm policy coverage I...

TYPE: Direct Hire - sign on bonus available

YOUR DUTIES WILL INCLUDE:

  • Manage a caseload of claims
  • Receive claim and confirm policy coverage
  • Investigate claims thoroughly including coverage and liability
  • Coordinate early return to work efforts
  • Manage litigation issues
  • Negotiate with claimants to resolve claims
  • Evaluate claims
  • Keep claim files documented
  • Handle all levels of claims for lost time
  • Other duties as assigned by management

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Lost Time Claims Adjuster

Upper Marlboro MD

Base Pay: DOE

TYPE: Direct Hire - sign on bonus available YOUR DUTIES WILL INCLUDE: Manage a caseload of claims Receive claim and confirm policy coverage I...

TYPE: Direct Hire - sign on bonus available

YOUR DUTIES WILL INCLUDE:

  • Manage a caseload of claims
  • Receive claim and confirm policy coverage
  • Investigate claims thoroughly including coverage and liability
  • Coordinate early return to work efforts
  • Manage litigation issues
  • Negotiate with claimants to resolve claims
  • Evaluate claims
  • Keep claim files documented
  • Handle all levels of claims for lost time
  • Other duties as assigned by management

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Customer Care Representative

charlotte NC

Base Pay: 15.00 per HOUR

TYPE: Long Term Contract to Hire, Full time; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday&rsq...

TYPE: Long Term Contract to Hire, Full time; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday’s per month from 8:00 AM to 12:00 PM

WHY OUR CLIENT: Our client is a leader in the automotive finance industry offering competitive benefits including healthcare plans, a fun atmosphere with casual dress code, and team-building events. We are seeking growth-oriented individuals who are interested in advancement opportunities both locally and nationwide.

DUTIES WILL INCLUDE:

  • Handle up to 150 inbound/outbound calls daily
  • Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
  • Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
  • Use multi-tasking and typing skills to speak with customers while typing to notate the account
  • Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
  • Use organizational skills to optimize resources and reference materials to maximize efficiency
  • Use written communication skills to accurately and concisely document customer’s accounts

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Logistics Client Services Representative

Charlotte NC

Base Pay: 16.00 per HOUR

TYPE: First shift, Contract to Hire WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with op...

TYPE: First shift, Contract to Hire

WHY THIS COMPANY: Our client is a leading third party logistics company centrally located in Charlotte, with operations internationally.  They offer customer driven solutions in a work environment that drives employees to succeed within this field. 

YOUR DUTIES WILL INCLUDE:

  • Execute shipment management tasks throughout the shipment cycle
  • Participate in client meetings
  • Serve as liaison between clients and service providers
  • Resolve shipment deficiencies
  • Resolve pick up, delivery, or en-route exceptions and minimize impact to customer
  • Communicate potential service failures
  • Accurately enter data into database for client documentation
  • Provide backup to other team members
  • Other duties as assigned by management

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