Take actions that deliver Client Key Results by developing relationships with key customers both internal and external.
Contact customers for orders, add-ons, etc. Process orders through internal order entry systems. Promote Customer engagement with Client online services as a source for order entry as well as Value added Services
Contact customers to highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
Team up with Territory Managers (average 10) to actively support their customers through regular, scheduled contact and drive sales performance with suggestive, persuasive selling. Support order guide maintenance in Edge and Customer shopping lists in online
Respond to customer and Territory Manager questions and requests (e.g., price information) in a timely manner, either by determining answer on your own or escalating to appropriate Market or Area resources (Operations, Category Management, Finance, Replenishment, etc.) or external vendors, as required. Maintain ownership of all follow up communication from escalated inquiries.
Must be Bilingual Spanish.
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: At least three (3) years of previous customer service experience required (call center, restaurant, retail etc). Foodservice / distribution experience preferred. Previous sales experience preferred, but not required.
• Strong verbal communication and interpersonal skills and solid problem resolution ability required.
• Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
• Able to process multiple issues simultaneously, driving them to successful resolution.
• Working knowledge of Microsoft Word, Excel and Outlook required