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Monitoring Center Manager

Irvine, CA

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RemX Irvine is recruiting for Monitoring Systems Manager for our client located in Irvine.  Great opportunity to be part of the beginning of a monitoring department!  This company has growth potential as you assist in building this Monitoring Center department.    To be a successful you may be required to perform some and or all duties as assigned below.  Direct Hire Salary is DOE $75,000+


Monitoring Systems Manager Duties:

  • Monitor alarm signals, video and respond to alarms using the information provided on instructions screens
  • Places necessary outgoing calls to verify an alarm, dispatch the proper authorities and notify responsible parties.
  • Needs the ability to remain calm and speak clearly to customers
  • Properly document all responses for the alarm
  • Must know the different types of signal and the SOP’s for each signal
  • Meet minimum productivity standards set
  • Requires weekend, holiday and shift work and may require mandatory overtime.
  • Notify customers of non-emergency signals
  • Process customer changes as needs
  • Establish and maintain effective working relationships with all employees and clients.

Job Requirements

Monitoring Systems Manager Requirements:

  • High School Diploma or GED
  • 1 year Alarm, Video Security, Command Center or related training/certification preferred.
  • Handle conflict, make common sense decisions
  • Work independently and organized and understand meeting deadlines
  • Remain flexible and able to adjust to situations as they occur
  • Operate a PC using Windows, Word, CCTV, Security Systems
  • Able to maintain concentration, visual acuity and alertness for long periods of time.
  • Requires sitting for long period of times monitor video and communicate with customer when situation needed
  • Hearing sufficient to communicate with team and personnel
  • Physical and mental capacity to effectively perform all essential functions described.
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