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Customer Service Associate

Fullerton, CA

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Description

RemX Irvine is recruiting for a Customer Service Associate for our client located in Fullerton.  This is a company that is growing rapidly and looking for someone who is dependable and reliable and shines in a Customer Service environment.  Temp or Temp to Hire Offering $16.00-$19.00p/hr.

 Customer Service Associate Duties:

  • Greeting customers via phone, email, live chat, or social media.
  • Answer general queries on pricing, anything pertaining to orders, minor install issues, missing hardware and product information lookup.
  • Collaborate with other departments to respond to customer questions and make sure customers are handled efficiently and in a timely manner. 
  • Handling telephone calls, warranty, phone system support, and customer communication.
  • Will act as a liaison, provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Job Requirements

Customer Service Associate Requirements:

  • High School Diploma or equivalent
  • 1-2 years Customer service or equivalent training
  • Microsoft Office (Excel, Outlook, Word and PowerPoint)
  • Organizational skills and strong attention to detail and accuracy
  • Good communication, customer service and vendor relationship skills
  • Ability to identify and resolve problems in a timely manner for their customers
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