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Tech Support Specialist

Jacksonville, FL

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RemX is looking to hire an  Technical Support Specialist to aid with product support. The ideal candidate will have two plus years of electrical components and great customer service skills. 

  • Analyze and identify issues / trends with equipment and communicate that information to the engineering department. Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities.
  • Understand and process warranty claims.
  • Inspect and diagnose returned parts in our facility.
  • Quote replacement parts and service.
  • Support installation of new systems over the phone and in-person.
  • Provide telephone coverage for incoming technical questions and product problems primarily from customers and to serve as a back-up for technicians and walk them through the recommended problem-solving steps if required.
  • Log and organize all calls and cases to track information by customer, model number, and reason for inquiry or system failure.
  • Perform job site visits for installations.
  • Provide and update technical documentation.
  • Receive and communicate customer feedback to the quality department.
  • Help the Research and Development team test new features and products and evaluate how they would be implemented in the future.



  • 2+ years of experience with electrical components including but not limited to: relays, contactors, disconnects, and fuses
  • Mechanical background/knowledge
  • Good communication skills - both oral and written including the ability to provide directions or offer suggestions clearly
  • Solid customer service skills


Job Requirements


  • Experience with HVAC systems
  • Experience with control panels and/or control systems
  • Experience with building maintenance automated systems
  • Experience with high voltage (480) circuits
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