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Tech Support Specialist

Jacksonville, FL

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Description

RemX is looking to hire an  Technical Support Specialist to aid with product support. The ideal candidate will have two plus years of electrical components and great customer service skills. 

  • Analyze and identify issues / trends with equipment and communicate that information to the engineering department. Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities.
  • Understand and process warranty claims.
  • Inspect and diagnose returned parts in our facility.
  • Quote replacement parts and service.
  • Support installation of new systems over the phone and in-person.
  • Provide telephone coverage for incoming technical questions and product problems primarily from customers and to serve as a back-up for technicians and walk them through the recommended problem-solving steps if required.
  • Log and organize all calls and cases to track information by customer, model number, and reason for inquiry or system failure.
  • Perform job site visits for installations.
  • Provide and update technical documentation.
  • Receive and communicate customer feedback to the quality department.
  • Help the Research and Development team test new features and products and evaluate how they would be implemented in the future.

 

Requirements:

  • 2+ years of experience with electrical components including but not limited to: relays, contactors, disconnects, and fuses
  • Mechanical background/knowledge
  • Good communication skills - both oral and written including the ability to provide directions or offer suggestions clearly
  • Solid customer service skills

 

Job Requirements

Plus:

  • Experience with HVAC systems
  • Experience with control panels and/or control systems
  • Experience with building maintenance automated systems
  • Experience with high voltage (480) circuits
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