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Availability Required: OPEN 7:00am-3PM Monday-Sunday will be scheduled 8 hours a day for 5 days

Experience Required: For this position Customer Service experience is necessary. Call Center experience is a plus! 

• Sell and service  companies multiple and varied products and services; heavy emphasis on call center sales and up-selling.
• Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service. Process and receive customer calls and solicit additional sales of various memberships, services and products.
• Provide product knowledge to members by explaining the type of service or product offered.
• Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.
• Update membership system and phone support system with required call and order information.
• Perform other duties as assigned

• Responsible for collection efforts of facility level accounts for services rendered
• Receiving in/out bound telephone calls, providing customer service and the reconciliation of any balance variances.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action necessary to resolve account and relieve AR in a timely manner.
• Works in a Team Environment.
• Performs other tasks as assigned.

Responsibilities

• Responsible for ensuring that charges are entered timely and accurately, ensuring that all necessary procedures are completed prior to invoicing, and statements are finalized, in accordance with contract.
• Interpret contract documents to ensure billing is performed in compliance with all contract terms.
• Processes changes in information systems to support accurate and efficient billing process and financial close.
• Facilitates and ensures accurately and timely billing of services and fees to facility clients.
• Participate in month-end closing and audits as necessary.
• Provides customer support via phone or electronic communications.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education/Learning Experience

• Primary responsibility to update and maintain payer and patient demographic information from census updates provided by facilities.  Responsible for the research and/or resolution of assigned account portfolios.
• Reconciles daily, weekly and monthly census updates provided by facilities.  Verifies payer information, patient demographics, and other patient account information with a high level of accuracy in a timely manner.
• Responsible for maintaining an inventory of changes to account information at the facility/patient level. 
• Works with internal and external customers to resolve assigned portfolio of accounts.  Productivity records will also be maintained. 

• Works with Census Manager/Supervisor in researching pharmacy accounts requiring special attention, as indicated on Census reports and taking all necessary action to ensure accuracy of data being entered. 

• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards. 

• Performs other tasks as assigned.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.  Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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Responsibilities:

• Responsible for collection efforts of patient level accounts primarily for private accounts.
• Works with responsible parties, receiving in/out bound telephone calls, providing customer service through explaining why they are being billed and following-up on past due accounts using approved collection techniques.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action.
• Works with pharmacy billing associates in obtaining accurate billing and resident information and in re-billing and resolving unpaid claims through adjudication.
• Works with assigned pharmacy locations, nursing home accounts and individual customers in receiving inbound correspondence and mailing outbound collection letters for 90-day active/inactive accounts and discontinuation of service letters.
• Performs other tasks as assigned.

• Responsible for collection efforts of facility level accounts for services rendered
• Receiving in/out bound telephone calls, providing customer service and the reconciliation of any balance variances.
• Works with internal and external customers to resolve assigned portfolio of accounts by collecting the balance due or by taking other action necessary to resolve account and relieve AR in a timely manner.
• Works in a Team Environment.
• Performs other tasks as assigned.

Pays up to $30 DOE

Primary Responsibilities: 

• Coordinate with internal parties and external producers to schedule movement of rental molds to different locations. Involves communication with key parties to prioritize schedule, securing freight, invoicing freight and mold cycles and maintaining tracking tool for each rental mold. 
• Place purchase orders with vendors as required.
• Arrange shipment of material.
• Provide additional support to producer network, for marketing materials as needed (ex. distribution of marketing co-op reports, signage, literature, POP displays, etc.).
• Assist Marketing Director with other projects as needed.
• Provide project support to General Manager as needed.
• Other duties as assigned. 

Key Responsibilities:
Provide on-site and on-demand education (including Lunch and Learns or Dinner presentations) for the office staff in regards to Reimbursement challenges and support services that are available. Office interaction will include:

Educate:
• Benefit Investigation / Prior Authorization Process
• Support Center Services
• Medicare and Commercial coverage
• Educate on the patient communication streams
Reimbursement Support:
• Case management
• Billing and coding updates
• Appropriate claims submission
• Specialty Pharmacy
• Medical Benefit Interpretation
• Understanding medical necessity
• Claims / Appeal assistance
• Information related to co-pay assistance programs
• Information related to patient assistance programs
Responsible for setting up appointments and completing out bound calls to targeted offices. Assist in completing backlog casework. Additional day-to-day in-office work. Interface with physicians and manufacturer representatives to obtain and provide patient and provider specific information.
Monitor program performance for physicians and manufacturer representatives in accordance with expectations.
Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles)
Utilize internal resources to proactively address areas of opportunity related to the overall customer experience.
Utilize performance tracking tools & survey

MAJOR GOALS AND RESPONSIBILITIES:
Actively track and follow up on aging Certificates of Medical Necessity and Assignment of Benefits forms to reduce unbilled revenue. Document actions taken during the course of follow up on CMNs and any additional paperwork. Log signed and returned CMNs. Accurately resolve and address problems encountered during the follow up process.

ESSENTIAL ACTIVITIES:
1. Contact (outbound phone calls) physician’s offices to check the status of outstanding forms on a designated schedule.
2. Contact patients (outbound phone calls) to discuss Assignment of Benefits or Proof of Delivery requirements and to follow up on unsigned documents.
3. Create documents required based on payer guidelines and submit them to the designated physician.
4. Closely monitor the timely filing guidelines of all payers to ensure that outstanding claims are billed within the payers timely filing period.
5. Receive inbound call volume that can include patient questions, physician information updates, patient complaints, etc.
6. Identify incorrect patient information and work with the physician and patient to bring the problem to a resolution.
7. Resend forms as needed to physicians for signature.
8. Communicate any ongoing documentation issues related to a physician or referral to the applicable sales representative.
9. Closely monitor and update the billing system – including the Patient, Doctor, Referral, Supporting Documentation and Billing Files.
10. Validate and Log returned CMNs, AOBs, and PODs in the billing system – contacting the physician’s office or patient to discuss any discrepancies.
11. Communicate any issues encountered during the documentation retrieval process to the Team Lead and/or Department Manager

Responsible for one or more of the following activities:

• assists in preparation of outstanding accounts reports
• gathers credit and/ or collection reference information
• generates standard reports
• performs data entry
• clerical duties and mails information to customers.

May have phone contact with customers.

Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

MAJOR GOALS AND RESPONSIBILITIES: Actively track and follow up on aging Certificates of Medical Necessity and Assignment of Benefits forms to reduce unbilled revenue. Document actions taken during the course of follow up on CMNs and any additional paperwork. Log signed and returned CMNs. Accurately resolve and address problems encountered during the follow up process. ESSENTIAL ACTIVITIES: 1. Contact (outbound phone calls) physician’s offices to check the status of outstanding forms on a designated schedule. 2. Contact patients (outbound phone calls) to discuss Assignment of Benefits or Proof of Delivery requirements and to follow up on unsigned documents. 3. Create documents required based on payer guidelines and submit them to the designated physician. 4. Closely monitor the timely filing guidelines of all payers to ensure that outstanding claims are billed within the payers timely filing period. 5. Receive inbound call volume that can include patient questions, physician information updates, patient complaints, etc. 6. Identify incorrect patient information and work with the physician and patient to bring the problem to a resolution. 7. Resend forms as needed to physicians for signature. 8. Communicate any ongoing documentation issues related to a physician or referral to the applicable sales representative. 9. Closely monitor and update the billing system – including the Patient, Doctor, Referral, Supporting Documentation and Billing Files. 10. Validate and Log returned CMNs, AOBs, and PODs in the billing system – contacting the physician’s office or patient to discuss any discrepancies. 11. Communicate any issues encountered during the documentation retrieval process to the Team Lead and/or Department Manager

Provide customers (employees, managers, and division HR) accurate, consistent and timely responses and explanations covering a variety of topics, from general HR policy to HR systems support (includes but not limited to Employee Lifecycle transactions, Employee Handbook inquires, support of online HR systems)

Leverage knowledge base and other available information to troubleshoot and resolve issues ranging from single questions to highly detailed issues

Process requests submitted from the divisions, entering data or completing transactional processing into HR systems (PeopleSoft, Taleo, and other Talent Management solutions)

A complete variety of back office related activities, including but not limited to, responding to requests for data, maintaining personnel files, and preparing spreadsheets for data uploads into various HR systems

Leverage workflow tools to initiate and monitor to completion of all activities in work lists

Consider the impact of HR related transactions on employee pay/payroll processing and coordinate activities and data maintenance accordingly

Partner with HR Operations, HRIS, other HR functional area and third-party provider teams to support efficient research and issue resolution

Escalate requests, as needed, to appropriate internal and/or external parties and monitor progress until resolution

Periodically complete audit and reconciliation of data

Update HR Operations procedural documentation for processes supported by HR Shared Services

• Receptionist will attend to visitors and deal with inquiries on the phone and face to face.
• They will supply information regarding the organization to the general public, clients and customers.
• Receptionists answer telephones, screen and direct calls, take and relay messages, provide information to callers, greet persons entering organization, direct persons to correct destination, deal with queries from the public and customers, ensures knowledge of staff movements in and out of organization, general administrative and clerical support, prepare letters and documents, receive and sort mail and deliveries, schedule appointments, maintain appointment diary either manually or electronically and organize meetings.
• Perform administrative support tasks; proofreading, typing, operating calculators, facsimile machine and computers.
• Operate telephone switchboard to answer, screen, route calls and relays messages.
• Greet and answer inquiries for general public, customers and visitors; announce and log visitors.
• Process outgoing mail and receive deliveries.

We have immediate opportunities available for high-energy and result drive entry level sales and lead generation professionals at our Englewood, CO location. 

Candidates will support our sales staff by making outbound calls through leads generated by multiple media and promotional methods in an effort to increase the customer base for Extended Service Plan.  Candidates must be comfortable discussing mechanical components.

Duties and Responsibilities:

• Promote Extended Service Plan by making 100+ outbound calls per day with daily  transfer goals to available sales staff per day.  (goals will be adjusted to business needs)
• Qualifying leads based off of requirements prior to transferring to the sales staff.
• Perform other duties as assigned. 

Description: Function as one of three (3) degreed accounting professionals supporting the North American Rigid Plastics Region ($2.3B sales) in the area of fixed assets and capital accounting, reporting directly to the Manager, Accounting and Planning. The position has shared responsibility for the accounting and related analysis for capital investments (which have averaged over $75M annually) in 29 locations (1 Regional office and 28 manufacturing sites) located throughout the contiguous United States and Canada. Responsible for medium to complex accounting transactions to accurately and timely record the purchase, transfer, disposal and impairment of capital assets. Should also be able to understand how to calculate book and tax depreciation expense for different asset classes. The role is responsible for managing relationships with external consultants and/or financial auditors as well as internal accounting and non-accounting professionals. Essential Functions Fixed Asset Accounting • Capitalize new assets in SAP system to include review of invoices for each asset, assignment of value, assignment of appropriate book life, asset class, start date and location of each asset for the internal books and all Tax books • Ensure proper classification of items between capital and project expense based on established policy • Complete asset transfers and asset disposals in SAP • Understand how to calculate depreciation expense in SAP on existing assets and record depreciation expense on construction-in-process (CIP) assets that are in service • Conduct fixed asset audit program at plants including preparatory work, physical inventory, tagging of new assets and update records in SAP • Set up approved capital projects in SAP and maintain budgets in accordance with company policy • Calculate depreciation expense for budget planning, includes existing assets, CIP assets, current fiscal year forecast spending and new budget year capital expenditures Reporting & Analysis • G