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Call Center Supervisor

Jacksonville, FL

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Description

We are currently hiring Call Center Supervisors for a fast paced growing Customer Contact Center located on the Southside of Jacksonville.

 

· This is a Temp to Hire position starting at $18/hr

· We offer weekly pay, medical, dental, and vision benefits.

· Must have a flexible schedule to meet business needs (between the hours 11am – 1am)

The Call Center Supervisor will:

· Provide live chat support and floor support to team members

· Handle Supervisor Escalations and Escalated Calls.

· Spot Check Agent dispositions and coach accordingly.

· Monitor agents and provide proactive support as necessary.

· Meet with each assigned team every week to provide team and client updates, small group training sessions, set expectations, and answer questions.

· Prepare and deliver weekly team performance report. Update Quality and Schedule Adherence metrics.

Apply today!

Job Requirements

Qualifications:

· Work experience managing or supervising others in a fast-paced environment

· Call center experience

. Excellent oral and written communication skills; presentation and group facilitation

. Must be detail-oriented, self-motivated team player with the ability to prioritize and work on multiple projects simultaneously within tight deadline constraints

 

Required Skills:

· Excellent communicator.

· Must be a detail-oriented, self-motivated team player with the ability to prioritize and work on multiple projects simultaneously within tight deadline constraints.

. 2+ years working with others in a mentoring, supervisory, or management role

· Knowledge of how adults acquire and use information and skills, and of training techniques suitable for different learning styles.

· Skilled in research, observation, coaching and providing feedback to employees and executives.

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