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Call Center Trainer Specialist

Jacksonville, FL

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Description

We are currently hiring Call Center Education Specialist for a fast paced growing Customer Contact Center located on the Southside of Jacksonville.

 

· This is a Temp to Hire position starting at $19/hr

· We offer weekly pay, medical, dental, and vision benefits.

· Must have a flexible schedule to meet business needs (between the hours 8am – 11pm, some weekends)

The Education Specialist will:

  • Ensure comprehension of skills taught / transferred at rate of 85% or better as measured by overall course assessment scores.
  • Actively engage in a quality customer service conversation on average 75-100 consumers via phone daily.
  • Follow a tailored quality process formula without deviation, absent express approval, with every consumer contact.
  • Efficiently toggle between internal and client-facing systems while continuously engaging consumers
  • Study and maintain an expert knowledge of products and services available to consumers and processes required by client or project
  • Operate effectively as a service professional in a dynamic, fast-paced environment

Job Requirements

Qualifications:

  • Training in a Contact Center Customer Service experience highly preferred
  • Proficient computer knowledge
  • Ability to stand and engage learners for 7 hours a day
  • Attention to detail
  • Proficiency in maintaining case-sensitive usernames and passwords
  • History of maintaining a positive attitude in a dynamic, fast-paced environment

Required Skills:

  • Must be a detail-oriented, self-motivated team player 
  • Excellent oral and written communications skills
  • Strong interpersonal skills, with the ability to interact effectively at various employee levels from direct service personnel to executives across diverse cultures
  • One or more years working in a contact center environment preferred
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