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Call Center Representative

Clifton, NJ

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Description

RemX Staffing is seeking a Call Center Representative in the Clifton area! This position is responsible for assisting members and medical providers regarding health insurance benefits and plans.

Job Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Job Requirements

  • 3-5 years of customer service, call center, and healthcare experience 
  • Excellent communication skills 
  • Ability to research and resolve member issues in a timely manner
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