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Night Auditor

Kissimmee, FL

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Description

Our amazing Night Auditor will work in a team-oriented, high-volume, fast-paced, guest-centric environment to provide our guests.

  • Coordinating an extraordinarily friendly, personalized, professional and efficient arrival and registration of hotel guests.
  • Ensuring that all guests are promptly greeted and assisted upon arrival to the hotel.
  • Ensuring that clean and ready rooms satisfying specific requests are provided for arriving guests in an exceptionally timely manner.
  • Welcome and register guests following special instructions and adhering to established security and credit policies and procedures using standards of service.
  • Check guests out of the hotel in accordance with procedures; make change cash checks and post charges to guest accounts using standards of service.
  • Maintain a balanced bank assigned from the hotel handling cash and credit transactions with detail and accuracy. Reconcile and complete all front desk agents’ work.
  • Audit and balance reports from the day shifts.
  • Run accounting reports as assigned by the Controller.
  • Complete the daily revenue Flash Report. Act as guest service agent and PBX operator during overnight shift.
  • Quote and be familiar with room and rate availability for current and future dates. Accept reservations changes and cancellations as needed.
  • Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests room availability and guest luggage.
  • Follow up on guest requests.
  • Handle and resolve guest problems or complaints using standards of service.
  • Complete key packets and vouchers and to modify registration cards.
  • Reconcile transactions at the close of the shift and cash out.
  • Coordinating with Room Service to ensure accurate and timely amenity deliveries.
  • Coordinating the assembly of package collateral's for package guests.

Job Requirements

  • Minimum 1-year of Night Audit Experience
  • Good Customer SErvice Skills
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