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Customer Service Rep

Fort Worth, TX

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Description

Our client in Fort Worth is seeking a Customer Service Representative to join their team. This is an awesome culture to wok in. Apply today!

Job requirements:

  • Provide first point of contact for customers in line with agreed account split to ensure our customers have a dedicated point of contact for all sales orders related inquiries.
  • Process customer expedites requests in line with agreed service level and escalation policy to obtain best possible availability
  • Identify and produce data, liaising internally as appropriate to ensure arrears are escalated and processed effectively to meet customer required dates.
  • Manage customer deletion, communicating to the appropriate sales person to ensure the requests are acceptable to the business.
  • Participation in improvement activities at department/company level to enhance business performance.
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