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Inbound Customer Service Agent

Denver, CO

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Description

 

Looking to get your foot in the door for Government work?  Wanting a Monday - Friday schedule?  Then this could be the right role for you.  If you have 6 months Customer Service, working as a cashier counts too, please apply. 

 • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

• Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

• Follow standard operating procedures to ensure consistency and accuracy

• Address customers inquiries and resolve problems to ensure that appropriate changes are made

• Refer unresolved customer grievances to designated departments for further investigation

• Communicate with supervisor regarding any potential needs or concerns

• Perform data entry accurately

• Perform other duties as assigned by management 

 

Job Requirements

 

Qualifications:

  • • High school diploma required
  • • Associate degree is preferred
  • • Must be able to obtain a MHBE permit
  • • Excellent organizational, written and verbal communication skills
  • • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • • Ability to work as a team member, as well as independently
  • • Ability to maintain confidentiality and security of all information
  • • Ability to comply with current and updated policies and procedures
  • • Ability to interact courteously and effectively with a diverse population
  • • Proficient in the use of Microsoft Office products
 
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