RemX is hiring a Medicare Call Center Scheduler for a long-term opportunity with a large healthcare company in Innsbrook!
- Manage scheduling, confirming, documenting and routing prospective enrollees to applicable advisors
- Answer and document all incoming calls while meeting call standards
- Address plan benefits and application submissions timely
- Educate enrollees on home visit scheduling process and expectations
- Verify caller status through CRM and route to appropriate broker
- Report any and all suspected broker fraud cases
- Route and document enrollee grievances