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Self-Pay Collections Representative

Philadelphia, PA

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RemX is partnered with a Medical Prosthetic Services firm in Northeast Philadelphia to find a Self-Pay Collections Representative to join their team!

Pay: $16.00/hour

Hours: Monday to Friday 8:00a-5:00p

Self-Pay Collections Representative Job Duties: 

  • Running statements for each location monthly, determining claim was processed correctly and patient was advised of amount due and sends invoices as applicable
  • Making outbound calls to patients to determine why payment has not been made
  • Responding to inbound calls to process CC, payment plans, and troubleshooting patient questions/complaints
  • Responsible for posting patient payments and balancing the deposit report to payment sheet
  • Reviewing payment logs for accuracy, updating deposit dates
  • Resolving discrepancies and notifying the Supervisor of any recurring issues
  • Reviewing accounts and prepping for collection approval from Regional Managers
  • Sending all necessary documentation to the Collection Agency for approved claims
  • Providing monthly status reports or recommended write offs to Management
  • Updating system immediately when balances have been satisfied
  • Responsible for running payment plan reports on Waystar and making sure patient payments are run and recorded in the system
  • Identify credit card denials and contact patients to ensure continuation of payment plans
  • Responsible for accurate and timely refunds to patients
  • Sort Excel Worklist to follow up on patients with high balances, cob issues, payment plans, and # of invoices sent etc.
  • Properly explain Health Insurance Explanation of Benefits and answer patient billing questions
  • Preparing statements for patient invoices, keeping records of collection and status of accounts
  • Answer correspondence related to patient accounts
  • Process billing calls from patients on their balances
  • Research, record, and track patient billing trends within the company

Job Requirements

Self-Pay Collections Representative Requirements:

Knowledge of Insurance processes and EOBs. Previous experience collecting with insurance and or patient billing. Excellent communications skills. Working knowledge of Excel and Word. Well organized and detail-oriented. Knowledge of HCPCS and ICD coding. Familiarity with State Laws regarding collections a plus. Ability to work independently. Ability to perform in a high productivity, fast-paced environment. Ability to document accurately and concisely. Ability to maintain sensitive information in confidence. Ability to meet deadlines and prioritize diverse responsibilities. Proficient in Microsoft Outlook, Word, Excel.

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