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Operations Manager

Lewes, DE

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Our client has an immediate need for an IT Operations Manager.  This is a contract to hire position.  The IT Operations Manager will be a hands-on manager who will lead the Help Desk and Desktop Support Technicians.



  • Direct the activities of IT technicians, both to directly support end users and to assist with IT department upgrades and directives.
  • Develop IT policies and procedures to ensure that the department operates effectively and reliably.
  • If IT technicians are unable to successfully resolve a user’s issue, the IT Operations Manager will assess the situation and devise a solution to the problem.
  • Negotiate contracts with IT service providers.

Oversee Upgrades and Installations

Job Requirements


  • Possess extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments
  • Be able to effectively manage IT personnel and set department priorities
  • Develop and implement policies and procedures for the IT department, some familiarity with assessing and improving processes is vital
  • Possess strong written and verbal communicators
  • Possess excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
  • Ability to oversee department budgets and capital expenditures
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