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Applications Support Specialist

Los Angeles, CA

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We are seeking 2 Application Support Specialists who will provide day-to-day technical support to company’s suite of business applications in production. The successful candidates will be highly logical and inquisitive in their approach to troubleshooting technical issues. Core duties will include: 

  • Maintain and administer a suite of business applications and associated systems
  • Provide application support via phone, in person and through written communications
  • Assist and execute application upgrades, fixes, Windows configuration
  • Technical support of applications including break/fix, minor enhancements through ITSM suite, ad-hoc projects
  • Ensure that applications and supporting systems are current versioned and fully patched in accordance with Company’s patch management policy
  • Coordinate and communicate with business users on issues, maintenance and upgrades
  • Troubleshoot performance/space issues on an application level
  • Monitor, track and report on performance and capacity; will engage in capacity planning
  • Participate in on-call rotation for after-hour break/fix support

Job Requirements

  • Bachelor’s degree
  • 8+ years of IT Technical Support experience
  • 3+ years’ executive level support
  • Strong knowledge of Enterprise Software Systems
  • SQL experience with understanding of query structure
  • Working knowledge of software development procedures and tools
  • Advanced proficiency in Microsoft Office Suite applications
  • Strong written/verbal communication and interpersonal skills
  • Possess can-do, team collaboration attitude
  • Highly analytical and technologically inquisitive
  • Preferred: work experience in a professional services or legal environment
  • Preferred: working knowledge of Salesforce, Carpe Diem or other professional services platforms
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