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Customer Service Representative

Tempe, AZ

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Description

Exciting opportunity with start up contact center!

We are seeking a Direct Hire Customer Service Representatives to join this brand new team! You will be responsible for helping customers by listening to issues and then creating work orders.

Job Requirements

Responsibilities:

  • Provides a positive, high quality customer experience for customers calling to request new repairs or inquire about existing repairs
  • Utilizes technology and basic troubleshooting skills to determine the nature of the maintenance issue affecting the caller
  • Properly documents and classifies maintenance issues to ensure proper dispatch to the most appropriate vendor in the most appropriate time frame
  • Adheres with quality assurance standards and operational processes while working in a fast-paced environment
  • Achieves KPIs in a contact center-based production environment where productivity and quality are key in providing excellent customer experiences
  • Handles escalated callers constructively, constantly striving to provide positive outcomes for all our stakeholders
  • Manages real-time inquires while keeping track of and responding to commitments
  • Remains available on the phone to address all requests and customer questions
  • Demonstrates professionalism in communication, relationship development, customer service, etc.
  • Fosters a positive team environment

?Qualifications:

  • Shift flexibility will be required
  • Ability to build rapport with clients
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Good computer skills
  • High school diploma or GED
  • Ability to clear background screening
  • Pay determined by experience

Email me directly: Charise.McClain@remx.com or Call me  480-273-1789

Apply Now