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Document Management Specialist


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Pay $15.00 

The Document Management Specialist is responsible for the successful receipt of medical record documentation and correspondence sent in from providers and facilities nationwide. The specialist will prepare and sort all incoming electronic files. Specialist will use pre-defined naming conventions (ChartID) to index individual files and upload into the iTools Database. The specialist will also perform some data entry of pre-defined data into the ODIS database, as needed.


The specialist will be trained in multiple pieces of interpretation (knowledge) work that directly impacts the thorough completion of our chart acquisition process. This cover handling incorrect member data, corrupt data, accessing medical records remotely via Electronic Medical Record (EMR) systems, removing excess documentation, etc.



  • High school diploma or GED
  • At least two (2) years of college equivalent courses or equivalent work experience.
  • Previous experience within Change Healthcare Operations – Fax Mail, Onsite, Provider Relations, Advocacy, and Document Management.

Job Requirements


  • Ability to work flexible hours based on available work assignments
  • Ability to maintain high productivity over the course of project(s).
  • Ability to acknowledge and respect confidential information.
  • Must show proven adaptability to change.
  • Must be flexible as schedule changes may occur due to extended hours (OT).
  • Ability to multitask in a fast paced, timeline driven environment to meet project     commitments and goals.
  • Maintain a professional appearance and attitude.
  • Exemplary communications skills.
  • Excellent problem-solving skills with a high level for attention to detail.
  • Handling PDF images or other image types.
  • Working knowledge of computers or demonstrated technical aptitude and an ability to quickly learn new systems.
  • Strong Microsoft Office and Excel skills.
  • Familiarity with Medical terminology.
  • Familiarity with HIPPA and PHI rules.





  • Familiarity with HIPPA and PHI rules.
  • Sort and index electronic PDF images
  • Perform routine data entry into ODIS database
  • Retrieving medical record request remotely via provider/facility EMR systems
  • Processing direct request from clients to receive complaint data elements for HEDIS via Client Push Processes
  • Use of iTools applications:  WebDU, WebDM, and File Manager
  • Preparation of client deliverables for the CMS Risk Adjustment sweep
  • Follow up with providers on missing/illegible documentation from medical record
  • Identify and remove excess information from provider supplied charts
  • Notify management if additional work is needed.





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