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Lead Customer Service

mesa, AZ

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Description

Temp to Hire opportunity.  I am looking for a leader who can take their business to business customer service knowledge and apply it to this growing company as they build up their customer service department.   This is not a call center, it is the customer service team within a technical service company.   

  • Provides supervision and guidance to a small team Customer Service representatives
  • Develops and maintains customer relationships that exceed customers' expectations, this includes resolving issues escalating as necessary to maintain good business relationships
  • Interfaces between client and internal operations. General Support to other departments :  Finance and Purchasing 
  • Coordinates client request for quotation (RFQ) process
  • Records and tracks RFQ to ensure timely response 
  • Reports weekly service level KPI’s Order Management
  • Client purchase order and sales order management
  • Ensure shipments and due date commitments are met and track deviations, expedite as needed. 
  • Reconciles client reporting requirements
  • Coordinates client invoice payment issues and aged receivables
  • Runs various reports from ERP system and exports to Excel; reviews and analyzes data

Job Requirements

  • BA degree preferred, HS Diploma or GED required 
  • Lead or supervision of team 3+ agents  
  • Business to business Customer service experience 
  • Excel - strong in Excel 
  • Strong systems/software skills, Excel skills, ERP systems , Sharepoint, or other  
  • Prior involvement in writing procedures, or process improvements 
  • Collaboration with other depts within the company  

Contact Gloria for an immediate interview. 

Apply Now