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Desktop Support Technician

Conshohocken, PA

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Description

Our client has an immediate need for a Desktop Support Analyst.  This is a contract to perm opportunity.

 

This position is primarily a desktop support position. Reporting to the Director of IT, the Desktop Support Technician will be responsible for the following:

  • Provide hardware, software and application support across all platforms including PCs, Macs, iOS/Android devices, and Cisco VOIP phones
  • Monitor and respond to help desk calls from internal and field employees, providing problem resolution via phone, email, remote access and in-person
  • Prepare and deploy hardware, desktops, laptops, and mobile platforms
  • Maintain all printers included deployment, troubleshooting, and supply management
  • Maintain and track all IT hardware inventory and software licensing
  • Manage and coordinate support for Mobile Devices and Service Plans
  • FTP server administration and user management
  • Provide basic network hardware installation and configuration assistance
  • Provide basic Active Directory management and server application support
  • Participate in on-call after hours support rotation on a scheduled basis 

Monitor and maintain data center and desktop uninterruptable power supplies

Job Requirements

Qualifications:

 

  • Associates degree or equivalent experience
  • 2-3 years’ experience in desktop support; prior experience with server hardware, software and applications preferred
  • Experience supporting mobile devices
  • Ability to multi-task, and to work on assigned projects; keep team informed
  • Must be customer service oriented, self-motivated and can work independently
  • Proficiency in Microsoft Office Suite; Windows and OSX operating systems required
  • Familiarity with SCCM
  • Familiarity with group policies
  • Must be able to move up to 50 lbs. unassisted
  • Prior experience with an ERP system a plus; preferably with EPICOR
  • Cisco Unity phone system experience preferred
  • CompTIA A+ or similar certification a plus
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