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Customer Svc-Phone

Philadelphia, PA

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Description

May 8- “PHONE people” – CSR/salesforce exp preferred ~ $16-$18/ hr SHIFT: 8:00AM – 5:00 PM local time (East & West Coast) Qualifications: ALL • Home Computer with high speed internet • Also can you verify they are capable of working from home and comfortable with the software/technology needed for it. (Office 365 web - Outlook, SharePoint, Teams) • PC vs Mac computers (they have had some issues with people with Mac computers) • High Energy people • Able to work in a fast paced environment • Flexible and able to work on the weekend Pre-employment Screening: • Criminal Background Required -can start as long as the criminal background has been started • Need Signed NDA & Confidentiality agreements returned as soon before or on the day they start assignment. Need Signed NDA & Confidentiality agreements returned as soon before or on the day they start assignment *** All are contract roles --------------------------------------------------------------- • Actually calling the applicants/borrowers asking them to for the documents needed for processing the loan • Good phone skills, exp with cloud/web applications software, younger candidates, willing to learn and work hard ? Pay Range: $16-$18 per hour ?? Responsibilities: • Direct interaction with customers (borrowers) via phone and via the Salesforce.com portal • Send out FileShare links & then monitor the shared files in order to collect required documents. • Then verify incoming documents being sent in Qualifications: • Good verbal communication skills • Internet & Salesforce.com experience • Customer service skills • Strong attention to detail • Cell phone ( “RingerCentral.com app for phone will be provided )

Job Requirements

RemX has partnered with a local Financial Services firm in the Philadelphia area.

We are looking for individuals who have been in a previous Customer Service Role and have excellent communication skills.

Communicating with borrowers on missing forms of their loan application.

Utilizing Salesforce and SharePoint to upload forms and files

Tech savvy, some one with SharePoint, Salesforce, Word and Excel

Internet access

Smart Phone and ability to download an app on their smart phone

This is a 1 month assignment and working remotely.

 

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