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Customer Service Manager

Miami FL

Base Pay: $60-65K pending experience

Reputable Global Supply Chain organization in Doral is seeking for a Customer Service Manager to lead and motivate a team of Logistics Representati...

Reputable Global Supply Chain organization in Doral is seeking for a Customer Service Manager to lead and motivate a team of Logistics Representatives for the organization. Permanent opportunity - Pharmaceutical experience a PLUS.

Responsibilities for Customer Service Manager:

  • Responsible for management, mentor and development of 10-15 Logistics/ Customer Service representatives.
  • Participate in the Customer Agreement of service and response standards and ensure standards are maintained.
  • Take ownership of customer issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards main goal.
  • Analyze statistics and compile accurate reports
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Control resources and utilize assets to archive qualitative and quantitative targets
  • Improve Customer Service quality by studying, evaluating and re-designing processes.
  • Responsible for fundamental teamwork in co-operating with others
  • Responsible for coordinating staff duties/schedules in response to client needs

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I&R -Helpline Representative

MIAMI FL

Base Pay: 15.00 per HOUR

Reputable Non-Profit organization in Doral is seeking for professional, caring and resourceful Helpline Customer Service Support Represen...

Reputable Non-Profit organization in Doral is seeking for professional, caring and resourceful Helpline Customer Service Support Representatives to work in their Community Helpline Resources Department. Social Service experience preferred.

Helpline Support Representative Responsibilities Include:

Main Job Tasks and Responsibilities

  • Assist in taking Inbound customer Service Calls
  • Obtain and evaluate all relevant information to handle inquiries and provide callers with referral information.
  • Deal directly with callers via telephone 
  • Respond promptly to customer inquiries
  • Direct requests and unresolved issues to the designated resource
  • Bilingual English/Spanish a Must

Schedule:Monday-Friday 8:00AM-5:00PM 

 

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Social Work - Intake Coordinator

MIAMI FL

Base Pay: 15.00 per HOUR

Reputable Non-profit organization is seeking for a Social Work Admin with a Bachelors in Social Work, Science or Psychology. Will Train Main r...

Reputable Non-profit organization is seeking for a Social Work Admin with a Bachelors in Social Work, Science or Psychology. Will Train

Main responsibilities will be administrative duties such as:

Experience with Information Referrals is a PLUS (able to research/gather information on benefits available)

  • Processing Social Worker's paperwork.
  • Person must be detail driven - articulate and patient.
  • Must follow up on verification and any documentation as needed.
  • Identified callers with information and referrals concerning benefit programs, services and activities.
  • Responsible for following up with patients, relatives and/or medical professionals 
  • M-F business hours 8-5pm
  • Bilingual English/Spanish a MUST

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Customer Account Representative

Medley FL

Base Pay: $41-$45K annual salary

Reputable Logistics organization in Medley is seeking for a Customer Account Representative to join their Supply Chain Team. Customer Acc...

Reputable Logistics organization in Medley is seeking for a Customer Account Representative to join their Supply Chain Team.

Customer Account Representative acts as the first point-of-contact between customers and internal departments to optimize client service and to resolve short-term operating and administrative problems. Responsible for providing daily tactical support for one or more client accounts.

Responsibility for Customer Account Representative include:

  • Interacts with clients and translates customer and business requirements into deliverables.
  • Investigates tactical questions and issues received from clients or that are developed internally and responds directly to the client.
  • Works closely with all functional departments to provide one-stop solution for clients.
  • Communicates proactively with the client regarding business issues and opportunities.
  • Prepares internal and external client reports, ensuring appropriate client metrics are generated, data is accurate and reporting deadlines are met on a timely basis.
  • Manages inventory turns and monitor/forecast stock level accurately and liability born by customer.
  • Manages and monitors the daily flow of orders and supports order management activities such as order backlog management, expediting, reconciling orders, and new part setup.
  • Supports the pricing and invoice process.
  • Coordinates and monitors projects, such as new service launches, between internal departments and the client.

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