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Call Center Banker

Pasadena, CA

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Description

RemX has partnered with a banking organization that is seeking a courteous and competent Customer Service Representative. The successful candidate will work in a high-volume Call Center environment, continually convey etiquette, knowledge, and solutions-oriented support to customers. 

  • Maintain full understanding of online, mobile and tablet platforms to successfully guide customers through their application or transaction.
  • Assist customers navigate digital products and services to meet their servicing solutions.
  • Processes basic maintenance transactions and guide customers to financial solutions, making their banking convenient and simple.
  • Identify cross-selling opportunities for company’s products and services, retain customer accounts, and ask for referral business.
  • Negotiate account renewal to retain or expand customer relationship.
  • Consistently achieve productivity and service key performance metrics.
  • Ensure adherence to company’s policies and standards on every transaction.

Job Requirements

  • Must have Retail Banking or Credit Union experience
  • Call Center experience highly preferred
  • Knowledge of various operating systems that are compatible with Online Banking (Windows, iOS)
  • Knowledge of various web browsers compatible with Online Banking (Internet Explorer, Safari, Chrome)
  • Knowledge of Mobile/Tablet devices and associated Operating Systems (Android, iOS)
  • Excellent verbal and written communication skills
  • Helpful and friendly attitude
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